Sapphire Falls Resort FAQ

What can you tell me about the Loews Sapphire Falls Resort (SFR)?
Heavily landscaped, partially hidden and perched among the ruins of a once thriving sugar mill plantation is the stately and welcoming, Sapphire Falls Resort (SFR). Reminiscent of a leisurely estate in the heart of the tropics, every comfort has been built into this brand new jewel. A 4 story stone turret in lobby and reclaimed wood give the appearance of a island mansion beautifully restored. As you meander through this lush oasis, you notice the cascading blue waterfalls and tropical scents. Sandy stone, crisp, clean walls, reclaimed wood beams and oversized plantation shutters set the tone for barefoot cool. The sound of steel drums and calypso rhythms hint to a richer Caribbean cultural experience to be discovered.

A landscaped 16,000 sq. ft. pool, the largest on Universal property, has cascading waterfalls as its centerpiece. SFR will be Loews’ second largest convention hotel next to its neighboring sister hotel, Loews Royal Pacific Resort.

Do I get Universal ExpressSM Pass and Early Entry to Universal Orlando® by staying here?
SFR does not participate in UNIVERSAL EXPRESSSM PASS, but does allow you Early Park Admission, giving you admission to the park one hour before it opens to the general public.

Are there smoking and nonsmoking rooms?
All rooms are non-smoking.

What time is check-in and check-out?
Check-in time: 4:00 pm. Check-out time: 11:00 am. Guests who arrive early will be given a room key for early entry and charging privileges within the resort and parks while their room becomes available

Is there a specific age you need to be to reserve a room?
The minimum age requirements to check-in to a Universal Orlando Resort onsite property is 21 years. Driver’s license and major credit card for incidentals are required at time of check in.

What are my room options?
There are 917 Regular Rooms, 83 Suites. Of these 1000 rooms – 50% of the rooms are connecting, and 70% are Shower only rooms. (no bath tub) There are NO Club Level Rooms/Lounges

Standard Double Queen
Lagoon View Double Queen
Lagoon View King
Pool View Double Queen
Pool View King
King Suite
Kids’ Suite
Sapphire Suite
Hospitality Suite
Presidential Suite

Visit our room description page

ADA Rooms – are  available

***NOTE: Maximum occupancies may require a rollaway at $25 per day, payable at check-in. Only one
rollaway is allowed per room and based on availability.***

Can I get a balcony or a patio?
None of the regular rooms have balcony or patios. You wold need to book the Presidential suite for that!

What are the room amenities?
One flat panel television with HD channels and On demand in-room movies (fees apply)
Dorm style Refrigerator
Cuisinart Single Coffee Pod Brewer with regular and decaf coffee and teas
2-4 disposable coffee cups
2-4 glasses
Convenience outlets, USB outlets, and phone jack
Ihome radio clock
A two Section Bathroom – The first section has a tub/shower combo, retractable clothesline, single sink and toilet Sections two contains a second sink and vanity so everyone cam get ready in time to hit the parks.
Davines Shampoo, conditioner, shower gel, and lotion.
Comfort Zone body and facial soap.
Julien Farrell Hairdryer
Lighted makeup mirror
Iron, ironing board
In-room safe large enough for laptop and camera
Telephone – single line and voicemail
Complimentary wireless high-speed internet access in rooms and public areas
Wired Internet Access
In-room wireless high-speed internet access (fees apply for higher speed access)

I will be traveling with a baby. What is available to help me?
Cribs/Pack and Plays are complimentary upon request. Loews offers the “Kids Closet,” offering items for guests to use during their stay. These include toys and gear, books, strollers, night-lights, potty seats, baby bathtub, baby blankets, outlet protectors, and more.

What should I expect to pay?

2016 UOR Price Grid

2016 Universal Resort Pricing

I hate leaving my pet home. Can I take them?
Pets under 75 lbs. are welcome are welcome at the SFR. You are allowed up to 2 pets per room. Each pet is welcomed with a personal note from the hotel’s general manager which includes a listing of pet services available at the hotel including a map of the area with dog-walking routes highlighted. To show you how much Loews loves pets, there is a pet room-service menu, along with a list of local pet services, veterinarians, groomers and pet friendly attractions. In the guest room is a special amenity that includes special pet place mats with food and water bowls, toys and treats, and a “Do Not Disturb” sign that lets housekeeping know that a pet is in the room. Pet walking and pet sitting services are available through the hotels’ concierge desks. Pet owners are asked for a cell phone number that enables the hotel staff to contact them immediately in case of emergency. Loews Hotels also loans its guests necessities such as various sized dog and cat beds, leashes and collars, and even pet videos. Kitty litter boxes and litter, pooper-scoopers and a selection of pet toys (such as rawhide bones, catnip and scratch poles) are also available for purchase.

A fee of $50 per night with a maximum of $150 per stay will be applied at check-in. You must a health certificate for each pet, obtained from a veterinarian within 10 days of the pet’s arrival and it must be presented upon check-in at the hotel. Pets are not allowed in the pool/lounge or restaurant areas. You can read the pet policy here

Is there a coffee maker in the room?
Each room and family suite is equipped with a Cuisinart Coffee Pod Brewer with regular and decaf coffee and teas.

Can I get a microwaves or refrigerator?
There is a dorm sized refrigerator in each room. Microwaves are $15 each per day, plus 12.5% sales tax. Available on a first come, first served basis.

How about Wi-Fi?
Wireless internet access is free in each guest room and most common areas of the hotel. You can choose to upgrade to Premium Plus wireless internet access for optimal entertainment and business needs. The regular wireless access is complimentary for up to 4 devices per room for a 24-hour period. It is adequate for surfing the web and checking email.

In case you want to stream music, videos, use VPN or transfer large files for work you can upgrade to Premium Plus wireless access for $14.95 for up to 8 devices per room/24-hour period of 1pm to 1pm.

What can you tell me about the pools?
The Resort-style Pool mimics a natural island water body surrounded by waterfalls. It is fed by a series of gentle falls. Guests can feel the current pull them towards the shallow shoals where the pools’ extremely unique double sided zero entry is located. The current then continues on throughout the expanse of the pool and past the barrier bridge which eventually leads to the grand Sapphire Falls which our resort is named after.
16,000 sq. ft.
Two sand area total 3,500 sq. ft. (sand will not touch pool area)
226 sq. ft. hot tube
100 foot long flume water slide
pop jet kid play area with 24 jets
Large Fire pit (largest across campus)
Zero entry in the center of the pool
There is a cave tunnel at the pool
Pool located on the second level along with the rest of the recreational facilities.
Private cabanas available for rent featuring

How can I rent a cabana?
Call the main resort number  (407) 503-5000

Where can I find something to eat?
Amatista Cookhouse (Table Service – B, L, D)
Drhum Club Kantine (Poolside Bar and Grill)
New Dutch Trading Co. (Counter Service)
Strong Water Tavern (lobby lounge/Dinner only)

What types of child care options are available?
There are kids camps at the Portofino, Hard Rock Hotel and Royal Pacific. For toilet trained kids for children ages 4-14, these are run by Kids Night Out are a supervised kids’ camp that is open 5:00 pm – 11:30 pm, Sunday through Thursday and from 5:00 pm to midnight, Fridays and Saturdays. From the Kids Night Out website: “Each caregiver is thoroughly assessed with an application process, interviews, background checks, and reference checks. Equally as prioritized, the caregiver must fully comprehend child safety, know what children like in order to have fun, and genuinely love children. Once approved, each caregiver goes through specialized Kid’s Nite Out training and Disney Orientation. All services are followed through with stringent security procedures.” Current costs are $15 per hour per child. If you wish them to provide a meal it is an additional $15 per child. You would need to contact Kids Night Out to reserve space in one of the hotels camps.

Kids Night Out will also provide private in room babysitting as well. For information & reservations: 407-503-1200 (hours, location and pricing subject to change)

Which rooms are closest to… ?
We are not quite sure yet!

What are my transportation options to the Parks, Citywalk and other resorts?
Universal provides bother water taxis and bus service to Citywalk, Universal Studios and Island of Adventures Theme Parks. The water taxis run every 15-20 minute continual loops starting 30 minutes prior to park opening and continue for an hour after Citywalk closes. Water taxis all can handle wheel chairs and motorized scooters. The water taxis do not run when there are storms or lightening.

There is also the Pedi Cabs Operated by Orient Express that will whisk you quickly to whichever park you wish to go. Comfortably seating 3 adults there is no charge for these, they drivers work solely for tips. Most people tip $10 for a ride for 2 people.

Hotel Dining Shuttle – Beginning at 6:00pm and ending at 10:00pm a 10 passenger shuttle runs every 30 minutes providing free transportation between on-site hotels. Reservations can be made with your hotel concierge or by calling 407-503-DINE. Make sure you give yourself at least 15 minutes extra time to arrive at your resort restaurant.

Can I walk to the Parks, Citywalk or the other resorts?
Ar a leisurely pace the walk would be an approximate 10 minute walk.

I am staying at 2 different Universal Hotels. Will they transfer my luggage?
Yes, SFR will assist with luggage transfer yet.

What shopping is at the resort?
The Universal Studios Store has souvenirs and sundries

Are there running trails?
Whether you walk, jog or run, there are safe running trails. Stop by the hotel’s concierge desk upon your arrival and ask about the loops. The paths extend throughout the rest of Universal Orlando Resort as well.

Where can I work out?
The Kalina Health & Fitness Center is complimentary to hotel guests The fitness center will offer all equipment needed for a cardio- vascular workout routine:
Bicycles (up-right and recumbent)
Elliptical machine
Variable resistance weight machines
Stretching area
Locker rooms with dry sauna and showers are provided for changing for resort facility use, on pre-arrival and post-departure day.
Restrooms are provided for men and women

I will have a car, where do I park?
Day guests: Self-parking: $22 plus tax per day; Valet parking $32 plus tax per day
Overnight resort guests: Self-parking: $20 plus tax per day; Valet parking $27 plus tax per day

Are there ATM’s on-site?
Yes, there is.

Is there a self-serve laundry?
Yep! There are a total of three, one in each guest tower.

Are there special events that take place at SFR?
Yes, see our Special Event page for listings.

What are the Holiday Celebrations at the Resort?
Check out our Holiday page to see what dinners and events have taken place or are scheduled to take place.

What are your best tips on staying at the SFR?
Check out our tip page where we list not only ours, but reader submitted tips on improving your stay.

Loews Sapphire Falls Resort
6601 Adventure Way
Orlando, FL 32819
Phone: 407-503-5000
Fax: 407-503-5000

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